About
Bio
I'm a product designer based in San Francisco. Right now I lead design for Slackbot — Slack's AI agent. Before that I led design for Slack's integrations with Salesforce. I started my career in consulting, working with companies like Apple, Samsung, Google, Disney, Marriott, the Bill & Melinda Gates Foundation, T-Mobile, and Hopelab.
Consulting fed my desire to learn about new spaces. Salesforce taught me about complexity and constraints. Slack has taught me how to design products that people truly love.
The thread is a lifelong curiosity — about the people who use what we make, the technologies shaping how we make it, and the organizations that decide what gets made.
When I'm not designing, I'm teaching, reading, traveling, or sketching.
I live in San Francisco with my family.
History
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Slack
Principal Architect 2026–Present
Senior Director, Product Design 2022–2026
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Salesforce
UX Architect, Central Slack Team 2020–2022
Senior Director, Design Lead 2016–2020
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gravitytank
Associate Partner 2014–2016
Interaction Designer 2009–2014
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NASA Ames Research
Design Lead, HCI Group 2008
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Google
UX Design Intern, Maps 2007
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PP Møblier
Apprentice, Hans J. Wegner 2005
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Christopher Alexander
Architecture Intern 2003
Education
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Carnegie Mellon University
Master of HCI · BFA Industrial Design 2008
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Franklin College Switzerland
Year abroad, liberal arts, Lugano
Teaching, talks & writing
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Jacobs Institute, UC Berkeley
Lecturer — visual communication and sketching 2020–2022
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California College of the Arts
Adjunct Professor, Design MBA 2017–2018
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Haas School of Business
Lecturer — Innovation Lab seminar 2014–2017
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Stanford d.school
Lecturer — special-effect prototyping 2014–2015
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Service Design Network report 2015
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"Backstage Service Design"
Service Experience Conference workshop 2014
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"Get Real, Fast"
Service Experience Conference talk 2013
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"From Static to Adaptive Worlds"
Interactions Magazine, ACM Press 2010